You can cancel most pre-orders at any time prior to their arrival at our warehouse. Please keep in mind that if you cancel a pre-order that required a non-refundable down payment, your down payment will not be refunded. On the other hand, if your order is lower than $100USD, we will give you a 10% of your order in store credit and the remaining amount will be refunded.

We offer a flexible cancellation policy to give you as much opportunity as possible to cancel items before they ship.

If your payment is still being processed and you wish to cancel, please contact our Customer Service team for assistance.

If payment is not completed within a specific time frame, your order may be cancelled automatically.