We do not have a pricing structure representing the value of your collectible items. The value varies for each individual collector and is dependent on the commonality of the item, its condition, and the supply and demand of the item. Retroverse Toy Store will request certain details before the purchase can be started.

Pre-Orders: You can cancel most pre-orders at any time prior to their arrival at our warehouse. Please keep in mind that if you cancel a pre-order that required a non-refundable down payment, your down payment will not be refunded.

Shipments: We offer a flexible cancellation policy to give you as much opportunity as possible to cancel items before they
ship.

Payments in process: If your payment is still being processed and you wish to cancel, please contact our Customer Service team for assistance.

Cancellation due to non-payment: If payment is not completed within a specific time frame, your order may be cancelled automatically.

Standard Grade: Most products arriving at our warehouse are in Standard Grade condition, meaning they are fresh out of the case with only minor issues such as scrapes, rubbing, dings, dents, or creases. These don’t take away from the overall appearance of the packaging and are suitable for opening or display in their package.

Collector's Grade: Collector's Grade is for the discerning collector who wants the item's packaging to be as close to mint as possible. These items go through a rigorous grading and packaging process to ensure near-mint packaging.

Substandard Grade:Substandard Grade products are items with considerable packaging wear. They are not typically suitable for display in their packaging but are perfect for opening as the items themselves are still brand new and mint-in-box.

We accept the following payment methods:

- Visa
- MasterCard
- American Express
- Discover
- JCB
- PayPal

Pre-order Arrival Dates: Every product on pre-order lists an expected arrival date. Please note that the expected arrival date is an estimate, and delays may occur due to the toy industry's nature. No compensation can be given for pre-orders that arrive late.

Pre-order Cancellation:You can cancel most pre-orders at any time prior to their arrival at our warehouse. Please be aware
that if you cancel a pre-order that required a non-refundable down payment, your down payment will not be refunded.

Pre-order Payment: No payment is generally necessary until the item arrives at our warehouse and is ready to ship. We will process your order and charge your chosen payment method once the item arrives at the warehouse.

- Unopened Items: Unopened and unused items can be returned within 30 days unless specifically stated on the product details page. The packaging must be in the same condition as when initially received.

- Opened Items: [Provide your specific policy for opened items here.]

- Damaged and Defective Items:[Provide your specific policy for damaged and defective items here.]

- How to Return an Item:Please contact our Customer Service (customerservice@retroversetoys.com) to receive authorization for your return so that the item can be accepted.

- Refunds: Refunds on returns are issued after the product has been received in our warehouse.

Import duties, taxes, and fees are the responsibility of the customer. These charges vary depending on the destination country's customs policies. Please check with your local customs office for more information.

Yes, we offer an expedited shipping option for select products. During the checkout process, you will have the option to choose expedited shipping for faster delivery. Please note that additional fees may apply for expedited shipping.

- Standard Grade: Most products arrive in Standard Grade condition, which means they are fresh out of the case with only minor issues such as scrapes, rubbing, dings, dents, or creases. These minor flaws do not significantly affect the overall appearance of the packaging and are suitable for opening or display.

- Collector's Grade: Collector's Grade is not offered for every item. This grading option is reserved for items that meet certain criteria to ensure the packaging is as close to mint as possible. Factors such as rarity, demand, and availability influence the eligibility for Collector's Grade.

- Substandard Grade:Substandard Grade products have considerable packaging wear and may not be suitable for display. However, they are perfect for opening as the items themselves are still brand new and mint-in-box.

- Ungraded Items:Some items may not be assigned a specific grading due to their nature or packaging condition.

To cancel a pre-order, please contact our Customer Service team with your order details. We will assist you in cancelling the pre-order. Please note that if a non-refundable down payment was required, it will not be refunded upon cancellation.

While the majority of customers use our pre-order system as intended, there are instances of abuse where customers pre-order many products they never intend to purchase. To address this, we may require a non-refundable down payment or full payment for every pre-order placed by customers who have been identified as abusing the system.

Opened items are generally not eligible for returns. This includes items that have been opened or removed from the packaging, items with visible indications of being opened, opened cases that are no longer factory sealed, and used or worn clothing, apparel, Halloween costumes, and accessories.

If you receive a damaged or defective item, please contact our Customer Service team within 30 days of receiving your order. We will assist you in exchanging the item for a replacement of the same item or a replacement part, depending on the issue. We may request a picture of the broken or defective item to better assist you.

Please note that minor cosmetic paint issues and package condition (unless you have purchased Collector's Grade) do not qualify as defects.